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Careers

Join Our Team

At NextFab, we’re always looking for motivated individuals to be a part of our collaborative community.

If you’re passionate about helping others gain access to and learn about technology, shaping the future of making, and having the opportunity to make a meaningful impact both on NextFab and the world, then we’re looking for you.

We offer full-time positions, independent contractor, and instructor positions, as well as a comprehensive benefits package for staff members, including professional development. If interested in joining our team, please send your resume and cover letter to careers@nextfab.com or apply for one of the opportunities listed below.

Front Desk Coordinator

Description
NextFab is seeking an engaging and enthusiastic team member to serve as Front Desk Coordinator. NextFab is a collaborative makerspace and business accelerator. We provide access to machinery, education, membership, community, events, rental space, and professional services to enable innovators to turn ideas into products, and products into businesses. We are looking for candidates for the position who feel passionate about supporting the mission and work of our organization and our customers.
NextFab offers benefits including professional development and the opportunity to use the NextFab facilities outside of working hours.
The Front Desk Coordinator will greet, assist, and provide direction and information to members and guests of NextFab and NextFab’s resident companies.
This is a part-time position: 16-20 hours per week. Hours for this position are Mondays and Wednesdays 9:30 am-6 pm. Hours may be subject to change. This is a temporary 1-year assignment. Work is to be performed on-site at our North Philadelphia location.
Duties / Responsibilities:
Front Desk
  • Maintains knowledge regarding Member Services Policies & Procedures
  • Educates the public about NextFab’s mission
  • Serves as primary customer service contact while on shift; responds to and resolves inquiries and questions received verbally, by phone, and by email
  • Answers and directs phone calls to staff; takes messages and transfers calls
  • Greets and directs staff, visitors, members, and clients
  • Processes new memberships; explains and sells subscriptions and products
  • Performs front desk opening/ closing checklists
  • Receives mail, documents, packages, and courier deliveries and delivers or distributes items for staff and resident companies
  • Point of Sale / Sales Support
  • Maintains knowledge of Front Desk operations, software and systems
  • Processes POS payment for goods and services
  • Member and Staff Support
  • Maintains and updates member systems and databases including Member Manager, NFAS, QReserve, Stripe and Airtable
  • Supports documentation and improvement of business processes
  • Engages with members and reports feedback and concerns appropriately, acting as a conduit between members and staff where necessary
  • Administrative
  • General administrative tasks as needed
  • Other duties as ability and need dictate
Schedule:
  • This is a part-time position: 16-20 hours per week.
  • Hours for this position are Mondays and Wednesdays 9:30 am-6 pm. Hours may be subject to change.
  • This is a temporary 1-year assignment.
  • Work is to be performed on-site at our North Philadelphia location.
Salary Range:
  • $16-20/hr, based on experience.
  • Limited personal use of company facilities
  • Professional Development Allowance
  • $800 toward professional training, certification, or conferences
  • Allowance does not roll over

Requirements:

Requirements:
  • Education and Experience:
  • High school diploma or equivalent required
  • At least 2 years of clerical and/ or customer service experience required
  • Excellent verbal and written communication skills
  • Excellent interpersonal and customer service skills
  • Basic understanding of administrative and clerical procedures and systems
  • Proficient with Microsoft Office Suite or related software
Physical Requirements:
  • Prolonged periods of sitting at a desk
  • Must be able to lift up to 15 pounds at times
  • Accepted file types: jpg, png, pdf, Max. file size: 5 MB.
  • Accepted file types: jpg, png, pdf, Max. file size: 5 MB.